Creating an online form can present developers with many challenges. This case study reviews how a paper-based form was taken through the usability engineering process to develop a functional online version.
LiveHelp, NCI's instant messaging service, is a pilot program that provides search and navigation support for users of NCI Web pages. The program is being piloted to evaluate the efficacy and efficiency of instant messaging to facilitate access to cancer information.
A user's perception of a website can evoke a wide range of emotions and attitudes. These impact the user's attitude towards the site's content, advertised products, company, credibility and site usability.