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Web Content Intern Position

Program: Usability.gov Program
Location: Digital Communications Division, U.S. Department of Health and Human Services

The Digital Communications Division at the U.S. Department of Human Services is seeking a volunteer intern who has an interest in user experience and writing for the web.

Requirements

This internship is open to all active undergraduate and graduate students at a U.S. university or college.  The student should be studying a UX related field, communications, public affairs, or journalism. This is an unpaid internship.

This position is not a federal appointment; therefore volunteer service is not creditable for leave or any other benefits. The selected candidate must be a U.S. citizen and the student and their sponsoring institution (college or university) will also be asked to sign a Department of Health and Human Services and Educational Institution Student Volunteer Employment Program Agreement.

Major Duties

As a content intern for the Usability.gov Program, you will:

  • Research and draft guidelines for the upcoming edition of the federal Research-Based Web Design and Usability Guidelines.
  • Draft and edit content, including but not limited to content related to UX for mobile and social.
  • Help to plan and create training materials and videos.
  • Assist in outreach initiatives.
  • Work hands-on with the overall team.

Knowledge Required by the Position

  • A demonstrated knowledge and experience in writing for the web and user experience.
  • The ability to work on multiple projects at one time and to consult with others to resolve issues and provide input for solutions or process corrections.
  • Superb organizational and time management skills.
  • The ability to work under tight deadlines and quickly shift priorities based in a high-pressure environment.
  • Ability to excel in both team-based and independent projects.
  • Knowledge of social media, including Twitter, blogs, Google Applications, YouTube, and emerging tools.
  • Optional: Knowledge about video editing, photo editing, and creating infographics is desirable but not required. An interest in interaction design, usability testing, and technology is a plus.  Other federal government experience is recommended, but not required.

Duration

Our office has an immediate internship opening, ideally for a period of three months or longer.

To apply

If interested, please submit a resume, cover letter, and writing sample to Katie Messner at kathryn.messner@hhs.gov.

About Our Team

The U.S. Department of Health and Human Services (HHS) is the United States government’s principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves. The Digital Communications Division (DCD), housed in the Office of the Secretary, leads the development and review of HHS web content, social media, and supporting technologies. The division also recommends and implements digital information policy, standards, guidance, and tools.  The successful candidate will be a content intern for DCD’s Usability.gov Program, which advises on user experience best practices, maintains the website Usability.gov, and the federal Research-Based Web Design and Usability Guidelines.