The Digital Communications Division at the U.S. Department of Health & Human Services (HHS) operates two usability labs. These labs are free of charge for other federal agencies to use. They are located in rooms 453G3.19 and 637F of HHS’ Headquarters:
Hubert Humphrey Building
200 Independence Ave, SW
Washington, DC 20002
The labs are open 9:00 a.m. to 5:00 p.m., Monday through Friday. They are closed on federal holidays and follow the Office of Personnel Management’s guidance for closures and dismissals.
The usability labs consist of two areas, the testing room and the observation room. The testing room accommodates 1-3 individuals, typically a test participant and a moderator. The observation room holds up to nine individuals. Use it to observe testing, participate in a focus group, or hold a pre- or post-session meeting.
To assist in the process, the HHS UX Team will take care of a number of things; however, prior to making a reservation, please be aware that there are also certain things that you will need to take care of:
When using the HHS Usability Lab:
|You Need to:||HHS UX Team will:|
The labs are available free of charge to Federal agencies and are scheduled on a first come, first serve basis. To reserve a usability lab, please contact firstname.lastname@example.org at least 30-60 days in advance of your desired test date.
All reservation requests must include:
Please note that scheduled sessions are subject to change should urgent Secretarial priorities arise.
When you plan to use the lab, please keep in mind the following rules:
Once you’ve booked a lab, there are several things you need to do to prepare for your test. All agencies must:
No exceptions are made for late lists. You may revise your security list up until 48 hours before the day of testing. Please also ensure that all members of your party are notified to bring a valid Government-issued photo ID. It is required for entry in the Hubert Humphrey Building.
Additionally, please review HowTo.gov’s policies and guidelines for usability testing on federal public websites. Note that federal agencies do not need OMB clearance to conduct usability testing if the testing is conducted on nine or fewer users.