Statement of Work (SOW)
If you need outside help with the user-centered design process or with specific usability activities, you will need to prepare a Request for Quotes (RFQ) which includes a Statement of Work (SOW).
An SOW describes the work to be performed and usually includes a timeline and level of effort so that a vendor or contractor can respond to the RFQ with a proposal and cost estimate. You can then select the most qualified help at the most affordable cost.
SOWs should include:
- Work to be performed and location of the work
- Period of performance, timeline, and deliverable schedule
- Special requirements, such as security clearances, required travel, or special skills
The evaluation criteria may include the bidder’s:
- Plan for performing the work
- Skills and experience of the individuals who are proposed for the work
- Past performance and completed projects
To help you issue a contract or task order for usability support, we have provided these sample SOWs:
- Usability Statement of Work (DOC - 93KB)
Sample SOW covers a range of user-centered design activities, including:
- Evaluation of current sites
- User research and analysis
- User and task analysis
- Information architecture and content organization
- Iterative usability testing
- Usability and Focus Group Participant Recruitment (DOC - 36KB)
Sample SOW on usability and focus group recruitment.
- Web Usability Consulting (DOC - 42KB)
Sample SOW for acquiring usability analysis and testing.
- Web Usability Testing (DOC - 48KB)
Sample SOW for acquiring usability testing and documenting lessons learned.