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Tag: Interviews

  • DigitalGov User Experience Program
    The DigitalGov User Experience Program, formerly known as GSA’s First Fridays Testing Program, focuses exclusively on improving federal digital products such as websites, mobile sites, and...
  • Traditional Clearance Process for Information Collection
    The Traditional Clearance process is one of the two processes for obtaining PRA clearance. Traditional Clearance Process requires a 60-day Federal Register notice.  If certain requirements...
  • Fast-Track Clearance Process for Information Collection
    The Fast-Track Clearance process is one of the two processes for obtaining PRA clearance.  If the requirements are met below, the collection may be submitted for Fast-Track clearance, which...
  • Information Collection and Paperwork Reduction Act (PRA) Overview
    To avoid overburdening the public with federally sponsored data collections, the Paperwork Reduction Act (PRA) of 1995 requires that U.S. federal government agencies obtain Office of...
  • User-Centered Design Process Map
    The user-centered design process is composed of several methods and tasks related to website development. The type of site you are developing, your requirements, team, timeline, and the...
  • User Research
    User research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies.  Mike Kuniaysky further notes...
  • Usability Testing
    Usability testing refers to evaluating a product or service by testing it with representative users. Typically, during a test, participants will try to complete typical tasks while...
  • Contextual Interview
    During these interviews, researchers watch and listen as users work in the user’s own environment, as opposed to being in a lab. Contextual interviews tend to be more natural and sometimes...
  • Individual Interviews
    In individual interviews, an interviewer talks with one user for 30 minutes to an hour. Individual interviews allow you to probe their attitudes, beliefs, desires, and experiences to get a...