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Tag: User Research

  • Constructing and Equipping a Lab – Part 3
    With a designated space, a mix of equipment, and some practice, you can begin to collect usability data in your own time and on your own turf.
  • Determining Goals, Needs & Resources for Building a Usability Lab – Part 1
    Nothing beats the convenience of having a dedicated usability lab but do you really need one?  We provide scenarios to help you decide whether a fixed lab is the right move for your team.
  • Determining Goals, Needs & Resources for Building a Usability Lab – Part 1
    Building a usability lab, whether you are new to the field or leading a team, can be quite an undertaking. We’ll take a look at determining organization and client needs, as well as making...
  • Usability: What a Project Manager Needs to Know – Part 2
    Part two of a blog series sharing helpful tips for what a project manager would need to know about usability when managing a technical project plan.
  • Usability: What a Project Manager Needs to Know – Part 1
    Find some helpful tips for a project manager to know about usability when managing a technical project plan.
  • Content Strategy
    Content strategy focuses on the planning, creation, delivery, and governance of content.  Content not only includes the words on the page but also the images and multimedia that are used....
  • DigitalGov User Experience Program
    The DigitalGov User Experience Program, formerly known as GSA’s First Fridays Testing Program, focuses exclusively on improving federal digital products such as websites, mobile sites, and...
  • HHS Usability Lab
    The Digital Communications Division at the U.S. Department of Health & Human Services (HHS) operates two usability labs. These labs are free of charge for other federal agencies to use...
  • Fast-Track Clearance Process for Information Collection
    The Fast-Track Clearance process is one of the two processes for obtaining PRA clearance.  If the requirements are met below, the collection may be submitted for Fast-Track clearance, which...
  • Information Collection and Paperwork Reduction Act (PRA) Overview
    To avoid overburdening the public with federally sponsored data collections, the Paperwork Reduction Act (PRA) of 1995 requires that U.S. federal government agencies obtain Office of...
  • User-Centered Design Process Map
    The user-centered design process is composed of several methods and tasks related to website development. The type of site you are developing, your requirements, team, timeline, and the...
  • Creating a User-Centered Approach in Government
    Government agencies provide vital information and services that affect people’s daily lives. They have the responsibilities of responding to the needs of its citizens, running as...
  • Usability Evaluation
    Usability Evaluation focuses on how well users can learn and use a product to achieve their goals. It also refers to how satisfied users are with that process. To gather this information,...
  • User Experience
    User experience (UX) focuses on having a deep understanding of users, what they need, what they value, their abilities, and also their limitations.  It also takes into account the business...
  • Reporting Usability Test Results
    When reporting results from a usability test, you should focus primarily on your findings and recommendations that are differentiated by levels of severity.  Include the pertinent...
  • Running a Usability Test
    Once you have planned your test and recruited your test participants, it’s time to get ready to conduct your test.  To do so, you’ll want to think about which moderating technique is right...
  • Recruiting Usability Test Participants
    It is vital to recruit participants who are similar to your site users for your usability testing.  Depending on the site or product, you may have multiple potential users groups.  Try to...
  • Planning a Usability Test
    One of the first steps in each round of usability testing is to develop a plan for the test. The purpose of the plan is to document what you are going to do, how you are going to conduct...
  • Receipt Form: Usability Test Compensation Receipt Form (Adult)
    A receipt to document that a participant has received compensation for testing.
  • Receipt Form: Usability Test Compensation (Minor)
    A receipt to document that a minor child has received compensation for testing. To be competed by the parent or guardian in attendance for testing.
  • Introduction to Testing with Moderator Interaction
    An example of how to welcome and prepare participants for their test session, explain the purpose and explain the roles during the session.
  • Digital Recording Release Form (Minor)
    Use this form to document a parent/guardian's consent to the recording of a child or young person, less than eighteen years of age. If this recording is to take place during a usability...
  • Consent Form: Remote Usability Test (Adult)
    Use this form to document a participant's consent to participate in a remote usability test session.
  • Consent Form (Minor)
    Use this form to document a parent/guardian's consent to have a child or young person, less than eighteen years of age participate in testing.
  • Consent Form (Adult)
    Use this form to document a participant's consent to participate in testing.

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