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Usability Evaluation

Test how well users use your system and their satisfaction level.

First Fridays Usability Testing Program

First Fridays Usability Testing Program (a.k.a. GSA First Fridays) is a usability education, demonstration and awareness program that focuses exclusively on federal digital services (websites, mobile sites, etc.). The program educates government web teams and program managers about usability via collaborative testing experiences and training opportunities. Its ultimate goal is that agencies will either begin their own usability testing programs, or hire professionals who can help them.

HHS Usability Lab

The Digital Communications Division at the U.S. Department of Health & Human Services (HHS) operates two usability labs. These labs are free of charge for other federal agencies to use. They are located in rooms 453G3.19 and 637F of HHS’ Headquarters:

Hubert Humphrey Building
200 Independence Ave, SW
Washington, DC 20002

Fast-Track Clearance Process for Information Collection

The Fast-Track Clearance process is one of the two processes for obtaining PRA clearance.  If the requirements are met below, the collection may be submitted for Fast-Track clearance, which does not require a 60-day Federal Register notice. There are two parts to the Fast-Track Clearance. 

User-Centered Design Process Map

The user-centered design process is composed of several methods and tasks related to website development. The type of site you are developing, your requirements, team, timeline, and the environment in which you are developing will determine the tasks you perform and the order in which you perform them.

Choose a topic to learn more about how to complete each step.

Creating a User-Centered Approach in Government

Government agencies provide vital information and services that affect people’s daily lives. They have the responsibilities of responding to the needs of its citizens, running as effectively and efficiently as possible, and being timely and accurate with its information. By putting people first and embracing a user-centric approach, agencies improve the quality of their information and services by making them more useful and usable and by saving money long-term through making iterative improvements.

Usability Evaluation Basics

Usability Evaluation focuses on how well users can learn and use a product to achieve their goals. It also refers to how satisfied users are with that process. To gather this information, practitioners use a variety of methods that gather feedback from users about an existing site or plans related to a new site.

What is Usability?

Usability refers to the quality of a user's experience when interacting with products or systems, including websites, software, devices, or applications. Usability is about effectiveness, efficiency and the overall satisfaction of the user.

Reporting Usability Test Results

When reporting results from a usability test, you should focus primarily on your findings and recommendations that are differentiated by levels of severity.  Include the pertinent information from the test plan and present just enough detail so that the method is identifiable.  Keep the sections short, use tables to display the metrics, and use visual examples to demonstrate problem areas, when possible.