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  • Credibility

    Users are becoming more skeptical of the information they find online. Learn about the factors impacting your website's credibility.

  • Building Trust

    Online trust is important whether you are trying to distribute information or initiating online business transactions.  Find out how to design with trust as a consideration.

  • Organizing Content on Web Sites

    Create an information architecture that represents your content and label the links to make that content easy to find.

  • The Impact of Aesthetics on Attitudes Towards Websites

    A user's perception of a website can evoke a wide range of emotions and attitudes. These impact the user's attitude towards the site's content, advertised products, company, credibility and site usability.

  • Web Usability and Aging

    Find out what you need to consider when desiging a site used by seniors.

  • Redesign of the CancerNet Web Site

    Learn about the lessons learned from the CancerNet redesign. CancerNet provides current and accurate cancer information from the National Cancer Institute (NCI), the Federal Government's principal agency for cancer research.

  • Creating Usable Online Forms

    Find out about the importance of aligning labels to fields in form design.

  • Should All Links be Underlined?

    Links are the primary means by which users navigate Web sites. If users do not notice, or do not think that links are clickable, they may not use the links.  Learn about the best practices for formatting links.

  • Creating Usable Domain Names

    URLs are an important part of the user interface.  Find out the guidelines and strategies for creating usable domain names based on GSA's experience changing to

  • Usability Testing a Web Content Management System

    Selecting a Web content management system (WCMS), can be a daunting process. As part of its selection process, HHS reviewed the market and selected several applications to assess.

  • Web Site Credibility

    The perception of credibility goes a long way in reassuring users that they've reached a website that provides useful content and that there's substance behind that content.

  • Breadcrumb Navigation

    Breadcrumbs are designed to allow visitors to quickly navigate a site by providing a trail. They help users develop mental models of the site structure as well.

  • Determining the Correct Number of Usability Test Participants

    Determining the appropriate number of participants for usability tests can be difficult. Use the cumulative binomial probability to help determine the correct number of participants needed.

  • Reading Onscreen: The Effects of Line Length on Performance

    Learn which types of documents users prefer to read online and which they usually "print then read".  When reading online, line length impacts performance.

  • Usability Labs: Portable Versus Fixed

    You can do testing in either a formal or informal setting. Compare the benefits of fixed labs and portable labs.