DigitalGov User Experience Program

The DigitalGov User Experience Program, formerly known as GSA’s First Fridays Testing Program, focuses exclusively on improving federal digital products such as websites, mobile sites, and APIs.  

The program believes that a little user research can make government a lot better and wants to help make digital products better.  It teaches federal employees how to:

• make products and services more user-friendly
• save money via user research
• create successful experiences

What the Program Offers

The DigitalGov User Experience Program offers four services to federal agencies, all at no charge:

• Usability Training for Federal Employees: the free workshops and webinars help you conduct User Experience activities including audience research, task analysis, and usability tests and evaluations.
• Community Building: Join the User Experience Community and find out about monthly calls, live events, UX listserve and much more.
• Usability Test Support: Doing your own test? The program team can help! They offer occasional educational tests to demonstrate why usability tests are so important.
• Speaking Opportunities: Want the DigitalGov team to present to your stakeholders or at a critical meeting? Either by webinar or in person, they will discuss how usability can improve government services.

Resources

To learn more, contact the DigitalGov User Experience Program and check out the following resources:

• Usability Starter Kit: Get your user experience tests off to a good start with these templates and samples.
• Usability Case Studies: Our Usability Case Studies are filled with Before and After screenshots of government products improved by user research.