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Government Customer Satisfaction Tool

Video, Web Resource - November 15, 2012
Author/Editors: Craig Lafond, Kaya Walton
Organization: DigitalGov University

Based on the Digital Government Strategy, agencies must collect and report on customer satisfaction metrics including overall experience, completion of task, likelihood to return and recommend. If your website doesn't have a way to measure customer satisfaction, or the tool you're using doesn't meet the requirements, this is for you.  Watch HHS demo of their customer satisfaction tool which they developed and plan to share with federal agencies.