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Meaningful Metrics—From Gathering to Analyzing Digital Metrics

Video, Web Resource - October 18, 2012
Author/Editors: Sarah Kaczmarek
Organization: DigitalGov University

Learn how GAO takes web and social media performance metrics and creates interesting and meaningful reports for all levels of staff.  You'll see how they analyze the data and make suggestions to reflect the voice of the customer and get constituents what they need.