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Interaction Design

Create an engaging and responsive system.

Welcome to the Reimagined HHS.gov

Learn more about the improvements HHS made to HHS.gov to help users find the information and resources they need faster and easier.

The user-centered design process is composed of several methods and tasks related to website development. The type of site you are developing, your requirements, team, timeline, and the environment in which you are developing will determine the tasks you perform and the order in which you perform them.

Choose a topic to learn more about how to complete each step.

Government agencies provide vital information and services that affect people’s daily lives. They have the responsibilities of responding to the needs of its citizens, running as effectively and efficiently as possible, and being timely and accurate with its information.

Interaction design focuses on creating engaging interfaces with well thought out behaviors. Understanding how users and technology communicate with each other is fundamental to this field. With this understanding, you can anticipate how someone might interact with the system, fix problems early, as well as invent new ways of doing things. 

Best Practices for Designing Interactions

Consider these qualities and associated questions when creating digital products that have an interactive element:

Getting the Guidelines Up-to-Date

Updating the Guidelines is an important part of the reboot of our Usability.gov Program. We are creating the process and want to know how you’d like to see it take shape. 

Use Cases

A use case is a written description of how users will perform tasks on your website.  It outlines, from a user’s point of view, a system’s behavior as it responds to a request. Each use case is represented as a sequence of simple steps, beginning with a user's goal and ending when that goal is fulfilled.

Card Sorting

Card sorting is a method used to help design or evaluate the information architecture of a site. In a card sorting session, participants organize topics into categories that make sense to them and they may also help you label these groups. To conduct a card sort, you can use actual cards, pieces of paper, or one of several online card-sorting software tools.

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