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Tag: Testing

  • Usability Testing
    Usability testing refers to evaluating a product or service by testing it with representative users. Typically, during a test, participants will try to complete typical tasks while...
  • WAI Site Usability Testing Questions
    Questions used by W3C as part of WAI Website redesign project.
  • System Usability Scale (SUS)
    The System Usability Scale (SUS) a reliable, low-cost usability scale that can be used for global assessments of systems usability.   
  • Report Template: Usability Test Results PowerPoint (Short)
    An example of a condensed PowerPoint presentation of usability test report.  Customize the report to suit your needs.
  • Report Template: Usability Test Results PowerPoint (Long)
    An example of a PowerPoint presentation of usability test report.  Customize the report to suit your needs.
  • Report Template: Survey Research Findings
    An example of a Survey report.  Customize the report to suit your needs.
  • Creating Wireframes
    This document provides a description and examples of both Design and Functional wireframes.
  • First Click Testing
    First Click Testing examines what a test participant would click on first on the interface in order to complete their intended task.  It can be performed on a functioning website, a...
  • System Usability Scale (SUS)
    The System Usability Scale (SUS) provides a “quick and dirty”, reliable tool for measuring the usability.   It consists of a 10 item questionnaire with five response options for respondents...
  • Heuristic Evaluations and Expert Reviews
    In a heuristic evaluation, usability experts review your site’s interface and compare it against accepted usability principles. The analysis results in a list of potential usability issues...
  • Eye Tracking
    Eye tracking involves measuring either where the eye is focused or the motion of the eye as an individual views a web page.  Purpose of Eye tracking When your site visitors are connected...
  • Focus Groups
    A focus group is a moderated discussion that typically involves 5 to 10 participants.  Through a focus group, you can learn about users’ attitudes, beliefs, desires, and reactions to...
  • Individual Interviews
    In individual interviews, an interviewer talks with one user for 30 minutes to an hour. Individual interviews allow you to probe their attitudes, beliefs, desires, and experiences to get a...
  • Remote Testing
    Remote usability testing allows you to conduct user research with participants in their natural environment by employing screen-sharing software or online remote usability vendor services...
  • Mobile Device Testing
    Testing mobile devices such as phones, tablets, and eReaders requires special equipment and methodology.  Since traditional desktop screen-capture software cannot adequately capture touch...
  • Scenarios
    Scenarios describe the stories and context behind why a specific user or user group comes to your site.  They note the goals and questions to be achieved and sometimes define the...
  • Redesign of the CancerNet Web Site
    Learn about the lessons learned from the CancerNet redesign. CancerNet provides current and accurate cancer information from the National Cancer Institute (NCI), the Federal Government's...
  • Usability Testing a Web Content Management System
    Selecting a Web content management system (WCMS), can be a daunting process. As part of its selection process, HHS reviewed the market and selected several applications to assess.
  • Determining the Correct Number of Usability Test Participants
    Determining the appropriate number of participants for usability tests can be difficult. Use the cumulative binomial probability to help determine the correct number of participants needed.
  • Getting the Complete Picture with Usability Testing
    Good usability testing provides an opportunity for clear-cut improvements to a website. To get the best possible picture collect information about their effectiveness, their efficiency, and...
  • The Value of Iterative Design
    Evidence shows that the iterative approach, which focuses on testing, making changes, and retesting, is a solid way to improve the quality of your users' experience.
  • Paper Prototypes Work as Well as Software Prototypes
    Low-fidelity prototypes appear to be as effective as high-fidelity prototypes at detecting many types of usability issues. Low-fidelity prototypes have an additional advantage in that they...
  • Designing Educational Booklets for the Web
    Get the lessons learned based on the results of usability tests on two booklets from the National Cancer Institute that were transferred from print to the Web.
  • Users Are Not Good Designers
    Users are most useful in helping to identifying user requirements and what a system will do. Users are less valuable when involved in determining how best to do it.
  • Judging the Severity of Usability Issues on Web Sites: This Doesn't Work
    Even highly experienced usability specialists cannot agree on which usability issues will have the greatest impact on usability.  Find out more about the challenges of of ranking or judging...