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Learn more about the improvements HHS made to HHS.gov to help users find the information and resources they need faster and easier.
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The User-centered design (UCD) process outlines the phases throughout a design and development life-cycle all while focusing on gaining a deep understanding of who will be using the product.
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Content strategy focuses on the planning, creation, delivery, and governance of content. Content not only includes the words on the page but also the images and multimedia that are used....
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The Digital Communications Division at the U.S. Department of Health & Human Services (HHS) operates two usability labs. These labs are free of charge for other federal agencies to use...
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Is including user experience in project development worth the time and resources?If so, how can you determine and communicate back the value of following a user-centered design (UCD)...
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Visual design focuses on the aesthetics of a site and its related materials by strategically implementing images, colors, fonts, and other elements. A successful visual design does not...
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User Interface (UI) Design focuses on anticipating what users might need to do and ensuring that the interface has elements that are easy to access, understand, and use to facilitate those...
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Information architecture (IA) focuses on organizing, structuring, and labeling content in an effective and sustainable way. The goal is to help users find information and complete tasks. ...
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Usability Evaluation focuses on how well users can learn and use a product to achieve their goals. It also refers to how satisfied users are with that process. To gather this information,...
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Interaction design focuses on creating engaging interfaces with well thought out behaviors. Understanding how users and technology communicate with each other is fundamental to this field....
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Web analytics is the collection, reporting, and analysis of website data. The focus is on identifying measures based on your organizational and user goals and using the website data to...
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Accessibility focuses on how a disabled person accesses or benefits from a site, system or application. Accessibility is an important part of the designing your site and should be...
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User experience (UX) focuses on having a deep understanding of users, what they need, what they value, their abilities, and also their limitations. It also takes into account the business...
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Project management focuses on planning and organizing a project and its resources. This includes identifying and managing the lifecycle to be used, applying it to the user-centered design...
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User research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies. Mike Kuniaysky further notes...
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A receipt to document that a participant has received compensation for testing.
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A receipt to document that a minor child has received compensation for testing. To be competed by the parent or guardian in attendance for testing.
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An example of how to welcome and prepare participants for their test session, explain the purpose and explain the roles during the session.
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Use this form to document a parent/guardian's consent to the recording of a child or young person, less than eighteen years of age. If this recording is to take place during a usability...
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Use this form to document a participant's consent to participate in a remote usability test session.
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Use this form to document a parent/guardian's consent to have a child or young person, less than eighteen years of age participate in testing.
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Use this form to document a participant's consent to participate in testing.
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Use this form to document a parent/guardian's consent to have a child or young person, less than eighteen years of age, participate in testing and have that session recorded.
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Usability.gov’s re-boot not only has a pioneering new design; it also reflects our new, expanded purpose. Learn more about how we got here.
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Use this form to document a participant's consent to participate in testing and have that session recorded.
Improving the User Experience 
Learn more about the improvements HHS made to HHS.gov to help users find the information and resources they need faster and easier.
The User-centered design (UCD) process outlines the phases throughout a design and development life-cycle all while focusing on gaining a deep understanding of who will be using the product.
Content strategy focuses on the planning, creation, delivery, and governance of content. Content not only includes the words on the page but also the images and multimedia that are used....
Visual design focuses on the aesthetics of a site and its related materials by strategically implementing images, colors, fonts, and other elements. A successful visual design does not...
User Interface (UI) Design focuses on anticipating what users might need to do and ensuring that the interface has elements that are easy to access, understand, and use to facilitate those...
Information architecture (IA) focuses on organizing, structuring, and labeling content in an effective and sustainable way. The goal is to help users find information and complete tasks. ...
Usability Evaluation focuses on how well users can learn and use a product to achieve their goals. It also refers to how satisfied users are with that process. To gather this information,...
Interaction design focuses on creating engaging interfaces with well thought out behaviors. Understanding how users and technology communicate with each other is fundamental to this field....
Web analytics is the collection, reporting, and analysis of website data. The focus is on identifying measures based on your organizational and user goals and using the website data to...
Accessibility focuses on how a disabled person accesses or benefits from a site, system or application. Accessibility is an important part of the designing your site and should be...
User experience (UX) focuses on having a deep understanding of users, what they need, what they value, their abilities, and also their limitations. It also takes into account the business...
Project management focuses on planning and organizing a project and its resources. This includes identifying and managing the lifecycle to be used, applying it to the user-centered design...
User research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies. Mike Kuniaysky further notes...
Usability.gov’s re-boot not only has a pioneering new design; it also reflects our new, expanded purpose. Learn more about how we got here.