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Recruiting the correct participants for your test is worth the effort and the benefits show not only in your results, but also in the acceptance of your recommendations by your team members.
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Working with children and teens can be an enlightening experience. You can learn so much about how young people reason, think, and express themselves.
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With a designated space, a mix of equipment, and some practice, you can begin to collect usability data in your own time and on your own turf.
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Nothing beats the convenience of having a dedicated usability lab but do you really need one? We provide scenarios to help you decide whether a fixed lab is the right move for your team.
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Building a usability lab, whether you are new to the field or leading a team, can be quite an undertaking. We’ll take a look at determining organization and client needs, as well as making...
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Part two of a blog series sharing helpful tips for what a project manager would need to know about usability when managing a technical project plan.
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Find some helpful tips for a project manager to know about usability when managing a technical project plan.
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Content strategy focuses on the planning, creation, delivery, and governance of content. Content not only includes the words on the page but also the images and multimedia that are used....
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The DigitalGov User Experience Program, formerly known as GSA’s First Fridays Testing Program, focuses exclusively on improving federal digital products such as websites, mobile sites, and...
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The Digital Communications Division at the U.S. Department of Health & Human Services (HHS) operates two usability labs. These labs are free of charge for other federal agencies to use...
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The Fast-Track Clearance process is one of the two processes for obtaining PRA clearance. If the requirements are met below, the collection may be submitted for Fast-Track clearance, which...
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To avoid overburdening the public with federally sponsored data collections, the Paperwork Reduction Act (PRA) of 1995 requires that U.S. federal government agencies obtain Office of...
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The user-centered design process is composed of several methods and tasks related to website development. The type of site you are developing, your requirements, team, timeline, and the...
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Government agencies provide vital information and services that affect people’s daily lives. They have the responsibilities of responding to the needs of its citizens, running as...
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Usability Evaluation focuses on how well users can learn and use a product to achieve their goals. It also refers to how satisfied users are with that process. To gather this information,...
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User experience (UX) focuses on having a deep understanding of users, what they need, what they value, their abilities, and also their limitations. It also takes into account the business...
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When reporting results from a usability test, you should focus primarily on your findings and recommendations that are differentiated by levels of severity. Include the pertinent...
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Once you have planned your test and recruited your test participants, it’s time to get ready to conduct your test. To do so, you’ll want to think about which moderating technique is right...
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It is vital to recruit participants who are similar to your site users for your usability testing. Depending on the site or product, you may have multiple potential users groups. Try to...
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One of the first steps in each round of usability testing is to develop a plan for the test. The purpose of the plan is to document what you are going to do, how you are going to conduct...
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A receipt to document that a participant has received compensation for testing.
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A receipt to document that a minor child has received compensation for testing. To be competed by the parent or guardian in attendance for testing.
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An example of how to welcome and prepare participants for their test session, explain the purpose and explain the roles during the session.
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Use this form to document a parent/guardian's consent to the recording of a child or young person, less than eighteen years of age. If this recording is to take place during a usability...
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Use this form to document a participant's consent to participate in a remote usability test session.