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Tag: User Research

  • Usability Testing
    Usability testing refers to evaluating a product or service by testing it with representative users. Typically, during a test, participants will try to complete typical tasks while...
  • Common Industry Format (CIF)
    The CIF report is an international usability reporting standard.
  • WAI Site Usability Testing Questions
    Questions used by W3C as part of WAI Website redesign project.
  • System Usability Scale (SUS)
    The System Usability Scale (SUS) a reliable, low-cost usability scale that can be used for global assessments of systems usability.   
  • Report Template: Usability Test Results PowerPoint (Short)
    An example of a condensed PowerPoint presentation of usability test report.  Customize the report to suit your needs.
  • Report Template: Usability Test Results PowerPoint (Long)
    An example of a PowerPoint presentation of usability test report.  Customize the report to suit your needs.
  • Report Template: Survey Research Findings
    An example of a Survey report.  Customize the report to suit your needs.
  • Creating Wireframes
    This document provides a description and examples of both Design and Functional wireframes.
  • First Click Testing
    First Click Testing examines what a test participant would click on first on the interface in order to complete their intended task.  It can be performed on a functioning website, a...
  • System Usability Scale (SUS)
    The System Usability Scale (SUS) provides a “quick and dirty”, reliable tool for measuring the usability.   It consists of a 10 item questionnaire with five response options for respondents...
  • Contextual Interview
    During these interviews, researchers watch and listen as users work in the user’s own environment, as opposed to being in a lab. Contextual interviews tend to be more natural and sometimes...
  • Focus Groups
    A focus group is a moderated discussion that typically involves 5 to 10 participants.  Through a focus group, you can learn about users’ attitudes, beliefs, desires, and reactions to...
  • Individual Interviews
    In individual interviews, an interviewer talks with one user for 30 minutes to an hour. Individual interviews allow you to probe their attitudes, beliefs, desires, and experiences to get a...
  • Personas
    The purpose of personas is to create reliable and realistic representations of your key audience segments for reference. These representations should be based on qualitative and some...
  • Online Surveys
    An online survey is a structured questionnaire that your target audience completes over the internet generally through a filling out a form. Online surveys can vary in length and format....
  • Scenarios
    Scenarios describe the stories and context behind why a specific user or user group comes to your site.  They note the goals and questions to be achieved and sometimes define the...
  • Task Analysis
    Task analysis is the process of learning about ordinary users by observing them in action to understand in detail how they perform their tasks and achieve their intended goals.   Tasks...
  • Redesign of the CancerNet Web Site
    Learn about the lessons learned from the CancerNet redesign. CancerNet provides current and accurate cancer information from the National Cancer Institute (NCI), the Federal Government's...
  • Paper Prototypes Work as Well as Software Prototypes
    Low-fidelity prototypes appear to be as effective as high-fidelity prototypes at detecting many types of usability issues. Low-fidelity prototypes have an additional advantage in that they...
  • Users Are Not Good Designers
    Users are most useful in helping to identifying user requirements and what a system will do. Users are less valuable when involved in determining how best to do it.
  • Segmenting Your Audiences
    A key ingredient to developing a usable Web site is to define your audiences and their goals. The purpose is to get a deep understanding of who you are designing for and their primary...
  • Moderating Usability Tests
    Effectively moderating usability tests is critical to gaining insights about your users needs. Learn about the many techniques researchers use to moderate sessions.
  • Adaptive Web-Based Learning Environments
    There is a significant increase in online learning.  Learn about the technical approaches to educational system design, learner characteristics, and more.
  • Tell Us What You Really Think
    Provide your feedback and help make the leading resource for user experience guidelines and best practices.
  • Web Usability and Aging
    Find out what you need to consider when desiging a site used by seniors.